CMDB health often declines when ownership is unclear and reconciliation rules are inconsistent. This article outlines a practical governance model for teams that need better dependency visibility without adding unnecessary process overhead.
Start with ownership
Assign CI class owners and define measurable quality rules for completeness, uniqueness, and freshness. Pair this with a monthly governance review that focuses on the highest-impact service groups.
Automate quality controls
Use import normalization, reconciliation logic, and duplicate detection policies to prevent drift before it reaches reporting and incident impact analysis.